الرئيسية
أحدث الصور
التسجيل
دخول
Customer Service’s Questions and Cases
• Introduce your self
My name is xxxx, Iam xx Years old, I graduated from faculty of xxxxxx, , at xxxx University, About my experience, xxxxxxxxx
What do you know about customer service
Customer service is the basic stage at any respectable company, which makes the relation between the customer and his company much better by serving him by perfect way to reach his satisfaction
• How can you handle your customer through the phone
By being a good listener, effective speaker, patience, have a better understanding of a customer's needs, and be punctuality in my information.
• Why do you apply the customer service offer
Because I have personal skills qualified me for this job like "good communication skills, good listener, patient, sociable, friendly, Calm, like to help people and I have the ability to work in team work
• What are the strength / positive points in your personality
I'm an organized person, dependable person, and hard worker, calm, have the ability to work under stress and have the ability to solve problems
• What are the weakness / negative points in your personality
I'm over self confident
• What are you see yourself after 3 years?
I want to be the supervisor of the agents support department
• What is the hardest situation you met before
tell the hardest situation
• What is the type of the customer service field\
1- Face to face
2- By phone
3- Public relationships
• Who is the hardest customer did you met before? Or who is the hardest customer in your opinion
The hardest customer who isn’t has the ability to understand what I explain to him
Or the customer who have limit clever.
• Do you make exception for any customer before
• What the biggest thing you achieved in your lif
Success in my job and promotion in the posts
• Describe a leader you admire?
He must be calm, have a leadership skills and helpful.
• How do you manage your workweek
I'm organizing my time by making schedule.
•
Cases
1. What will you do if your customer asks you a question and you didn't know knowledge to answer him?
I will put him on hold and ask my friend in my work. Or I will make my friend speak with him and know it after ending calls.
2. What will you do if the customer abused you during call
I will try to make him calm down by listening to him carefully and talking to him in a polite way , and let him to explain the entire problem to me then I'll take my steps to solve this problem , After that I'll take all my steps to avoid this problem in the future.
3. What will you do if your friend in your work said to customer wrong knowledge?
I will to correct to him the knowledge and if he repeats it again I will speak with manager.
• Introduce your self
My name is xxxx, Iam xx Years old, I graduated from faculty of xxxxxx, , at xxxx University, About my experience, xxxxxxxxx
What do you know about customer service
Customer service is the basic stage at any respectable company, which makes the relation between the customer and his company much better by serving him by perfect way to reach his satisfaction
• How can you handle your customer through the phone
By being a good listener, effective speaker, patience, have a better understanding of a customer's needs, and be punctuality in my information.
• Why do you apply the customer service offer
Because I have personal skills qualified me for this job like "good communication skills, good listener, patient, sociable, friendly, Calm, like to help people and I have the ability to work in team work
• What are the strength / positive points in your personality
I'm an organized person, dependable person, and hard worker, calm, have the ability to work under stress and have the ability to solve problems
• What are the weakness / negative points in your personality
I'm over self confident
• What are you see yourself after 3 years?
I want to be the supervisor of the agents support department
• What is the hardest situation you met before
tell the hardest situation
• What is the type of the customer service field\
1- Face to face
2- By phone
3- Public relationships
• Who is the hardest customer did you met before? Or who is the hardest customer in your opinion
The hardest customer who isn’t has the ability to understand what I explain to him
Or the customer who have limit clever.
• Do you make exception for any customer before
• What the biggest thing you achieved in your lif
Success in my job and promotion in the posts
• Describe a leader you admire?
He must be calm, have a leadership skills and helpful.
• How do you manage your workweek
I'm organizing my time by making schedule.
•
Cases
1. What will you do if your customer asks you a question and you didn't know knowledge to answer him?
I will put him on hold and ask my friend in my work. Or I will make my friend speak with him and know it after ending calls.
2. What will you do if the customer abused you during call
I will try to make him calm down by listening to him carefully and talking to him in a polite way , and let him to explain the entire problem to me then I'll take my steps to solve this problem , After that I'll take all my steps to avoid this problem in the future.
3. What will you do if your friend in your work said to customer wrong knowledge?
I will to correct to him the knowledge and if he repeats it again I will speak with manager.